Shipping & Returns
Thanks so much for your unwavering support, we have shared countless memories from finding your ideal sleep companion in our curated collection to transforming your bedrooms into havens of peace. Your belief in our vision has not only fueled our passion but woven us into the fabric of this wonderful community. As we turn to a new chapter, we have some bittersweet news to share. At the end of May and with a heart full of mixed emotions, we will be closing the doors of Shades of Sleep in Inglewood. This decision didn’t come easy, but I look forward to embracing new adventures which include our on line store continuing to sell the curated collections of St Geneve. For the short term, our online store will continue to sell any remaining sleepwear and bedding inventory as we transition over to just featuring St Geneve bedding, a brand we are passionate about. We are adjusting our website to allow customers to custom order any St Geneve bedding, order a swatch or just email us with any questions you may have. We, of course, will have your history of any past orders with Shades of Sleep which will help guide you moving forward when placing new orders. Any orders will be processed within 48 hours and sent to St Geneve for production. Custom orders will ship directly from St Geneve directly to you via UPS within 4 weeks.
While current stock lasts, we will continue to offer free shipping within Canada for any orders over $150.00. Shipping of any current inventory to mainland USA will be $30.00 Canadian. Any sales of current inventory are final sale.
As we transition over to St Geneve custom orders, we will offer free shipping within Canada for any custom orders over $200.00. Any custom orders shipped to Mainland USA, will be a flate rate of $50.00.
As you can appreciate, any custom orders submitted to St Geneve are made specifically for you and are therefore non returnable. Please feel free to reach out with any questions you may have and we will guide you through the process of ordering any St Geneve bedding to ensure that you order the proper product for your needs at the correct size. We would encourage you to utilize the tab that allows you to order a swatch of the product which will be mailed to you directly to ensure that you are happy with the fabric, the colors and the pattern before you actually place your custom order.
All orders of current sale inventory are shipped within three business days of purchase via Canada Post – expedited. Once your order has shipped you will receive a tracking number via email so your email MUST be included when you place your order.
Shipping times vary depending on the area you are shipping to, but within Canada packages are generally delivered within 3 – 7 business days.
If you have any questions, please reach out. We are happy to help you in any way we can. Just email us at shadesofsleep@shaw.ca. Please note that email is only monitored and replied to during business hours Monday to Friday. We will reply to you email as promptly as we can usually within 24 – 48 hours.
Thanks for your continued support and we transition over to our online store. We are truly grateful.